Refund Policy

We do not accept returns. We only offer refunds. If you wish to return or exchange an item, you can simply refund your current order and start a new one.

We offer full refunds to any customer - no questions asked - as long as they meet the following conditions:

1) It is their first time claiming a refund.

2) The total value of their refund does not exceed 100 USD.

If it is not the first time a customer is claiming a refund, the issue will be escalated to Going Hockey management and handled on a case by case basis. The managers of Going Hockey reserve all rights to deny refunds under any conditions.

All of our items are eligible for our 30-day refund policy. If you ordered the wrong size, the product was faulty, or any other reason, you can get it refunded within 30 days of receiving it.

* To complete your refund, we require an order number and the original email used to order the item.


Non-refundable items:


* Gift cards 

* Any item that is returned more than 30 days after delivery


Escalations

If your refund request does not meet our criteria for a refund, according to our refund policy, and is subsequently escalated, you will receive an email from Going Hockey management within 5~12 business days.

The email will contain Going Hockey managements verdict as whether or not to grant you a refund. Going Hockey reserves all rights to deny refunds to any and all customers on any basis, without reason.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at no-reply@goinghockey.com.


Exchanges

We do not replace or exchange items. We only offer refunds. If you wish to exchange an item, you may request a refund for your current item, and start a new order.